Returns

If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.

REFUNDS

We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money when we receive it.

Please note that: 

• We do not accept direct returns of merchandise without notifying us via email ( support@madepants.com ) .
• Any address on the package is not a return address, please be sure to contact customer service to provide you with the correct return address.
• Return orders without an authorized return address by customer service staff will not be refunded. If it is returned to any other address not obtained from our customer service, we will not be able to receive the returned item. Therefore, we will not be able to process refund.
• Clearance products do not support returns. (For example, a page or collection named "Clearance" or a product with "Clearance" in the title)
• The shipping cost of return or exchange will be paid by the customer.

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping($7.99) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds usually done in 2-3 days according to different payment.