FIRST THINGS FIRST
We can ship worldwide. We strive to provide our customers with an extraordinary level of care when it comes to handling and shipping your clothing.
SHIPPING PROCESS
Keep in mind that your shipping time starts once the order has been received by the carrier. During high demand periods like holidays, it may take 2-5 business days to process and fulfill your order before it’s received by the carrier. All orders are processed Monday throuth Friday. We don't ship on Saturday, Sunday or holidays.
SHIPPING COSTS
Orders totaling $80.00 or more ship FREE via Standard Shipping! Most orders less than $80.00 will have a flat rate of $8.99 added to the cart total at checkout.(Excluding Canada)
Normally, you don't have to pay the customs duty, it is paid by us. Except for some special areas or when using DHL Express.
SHIPPING TIME
We try to provide clothing in the fastest way, but we cannot be responsible for delays and package lost caused by postal workers strike, natural disasters, weather, military, civil affairs, national emergencies and other accidents.
- Standard Shipping / $8.99 / 10-15 Business Days
- Free Standard Shipping / FREE / 10-15 Business Days
- DHL Express / $30 / 3-5 Business Days(If you want Express Shipping, please contact us at support@madepants.com)
- Please note that orders sent to the following countries and regions will take more time: Iceland, Hawaii, Alaska, Puerto Rico, Argentina, Bailiwick of Jersey, New Caledonia, Ukraine, Greenland and Liechtenstein. It usually takes 30-40 days.
- If you are about to have a vacation or prepare a gift, you should plan shopping early.
- Some remote areas may require customers to pick up the package after it arrives.
ORDERS
Once your order has been placed, you’ll receive an email stating that your order has been received along with an order confirmation number. Note that this is not your shipping confirmation. You will receive another email once your order has shipped and the carrier’s tracking information becomes available.
If you are unable to find your order details please contact our customer care team and we will be happy to help you. Please have your order number ready to help us assist you.
HOW TO TRACK YOUR ORDER
You can use your tracking number to track your order at https://www.17track.net/en
