FAQ

1.Why does my credit card payment fail?

When your credit card is detected as being at risk of fraud, your payment will be declined. Please try using another credit card or Paypal. When you enter the payment selection page, select Paypal first and click "Complete order" or "Pay with Paypal". Then click "Pay with Debit or Credit Card", and enter your email. You can use PayPal Guest Checkout and pay directly with a credit card without logging in to Paypal.

2.Can you ship to my country?

We can ship worldwide, as long as you can select it when you fill in the shipping address.

3.When will my order be shipped? When will it arrive?

Orders will be processed in 2 - 5 days. Shipping times start once the order is processed. Shipping times may vary, but on average orders take between 10 – 15 business days to be delivered. Please note that customers from the following countries and regions may experience longer shipping times: Iceland, Hawaii, Alaska, Puerto Rico, Argentina, Ukraine, Greenland and Liechtenstein. It usually takes 30 - 40 days.

4.How can I change Standard Shipping to Express Shipping?

You can contact us via email or Messenger to change. We will add an extra shipping fee($17) to your order and send you an invoice. Then we will ship your order by Express Shipping after you pay.

5.Can I cancel my order?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

6.Why did I not receive the order confirmation email after I placed an order?

This may be because you did not fill in the email, the email was filled in incorrectly, or the email went into the spam mailbox. Please check your spam mailbox first, if not found, please contact us.

7.Why have I contacted you by email but no response?

Please contact us at support@madepants.com, not any other email. If you are using Facebook Messenger to contact us, we recommend that you do not log in as a guest, but log in with Facebook. Otherwise, you may not receive our reply when you leave.

8.How to choose size?

There is a size chart on the detail page of each item, you can take your measurements and compare them then choose the right size. Each size chart is the actual size of the garment measured.

You can also check the size conversion between different countries at this link: https://www.madepants.com/pages/size-charts